(Hospital Consumer Assessment of Healthcare Providers and Systems)
The Centers for Medicare & Medicaid Services (CMS) has partnered with the Agency for Healthcare Research and Quality (AHRQ), another agency in the Department of Health and Human Services, to develop HCAHPS; the Hospital Consumer Assessment of Healthcare Providers and Systems Survey. CMS is using the 27-question HCAHPS survey (a standardized survey instrument and data collection methodology) to help healthcare consumers make "apples to apples" comparisons of hospital care from the patient perspective. Results from this survey were first published on the Centers for Medicare & Medicaid Services (CMS) website on March 28, 2008, with data from more than 2,500 hospitals around the country now available as part of this first release.
Griffin originally adopted the HCAHPS patient experience survey instrument as its sole patient satisfaction survey in 2005, and its scores have continued to compare favorably to both Connecticut hospitals and other hospitals participating in the various state and national pilots of the HCAHPS survey tool.
Griffin's historical and current fiscal year appear below, along with the average scores from Connecticut hospitals and hospitals across the country for each of the 10 composite HCAHPS categories. (Griffin's fiscal year runs from October 1 - September 30).