Policy & Procedure

Any patient requesting financial assistance in paying their Griffin Hospital bill can apply for the Free Care Assistance Program by contacting the hospital’s Financial Advisory staff.

The Financial Advisor will be contact by the patient to complete the Free Care application process.

The Financial Advisor will obtain the following information from the patient in order to complete the Free Care Application:

  • Patient W-2 form (tax statement from previous and current year)
  • Three consecutive pay stubs from patient’s current employment
  • Dependent information (family size)
  • Any or all bank and checking account statements

The Financial Advisor will refer to the Griffin Hospital sliding scale. This is based on the Federal Poverty Income Guidelines (sliding scale available upon request). The Financial Advisor will make a determination of free care eligibility status.

If the patient qualifies for Free Care Assistance, the applicable discount percentage will be applied to the patient’s account balance.

If a patient balance remains, the Financial Advisor will pursue one of the following with the patient:

  • Require payment in full
  • Set up a monthly payment arrangement
  • If the patient does not maintain the agreed upon payment schedule, the account will be forwarded to an outside collection agency at the full remaining balance.

If a patient does not qualify for Free Care Assistance, the Financial Advisor will attempt to:

  • Obtain payment in full
  • Set up a monthly payment arrangement

If the patient does not maintain the agreed upon payment schedule, the account will be forwarded to an outside collection agency at the full remaining balance.

In some cases, it is necessary to override the policy guidelines on income due to “special” circumstance requirements, i.e., social admits, maxed out days, deceased patients. An override can be obtained by the Supervisor and Director or CFO allowing for consideration of eligibility.

The Collection Supervisor will maintain all monthly spreadsheets that will identify all Free Bed funds, Uninsured, and Free Care Assistance allocated on a monthly basis.