Patients & Visitors > Helpful Resources > Patient Rights & Privacy

Patient Rights & Responsibilities


As a patient at Griffin Hospital, you have the right to:

  • Read your chart/medical record and be informed about the outcomes of care, including unanticipated outcomes.
  • Language interpretation services if you are unable to understand or read information provided to you in English.
  • Participate in the development and implementation of your plan of care, including your discharge plan.
  • Make informed decisions regarding your care.
  • Refuse treatment and be told what effect this may have on your health or care.
  • Refuse to take part in medical research.
  • Receive complete information about your diagnosis, treatment, and prognosis.
  • Receive an itemized bill and explanation of all charges.
  • Receive timely and appropriate assessments and management of your pain, including pain management discharge instructions.
  • Formulate advance directives and have hospital staff and practitioners who provide care in the hospital comply with those directives in accordance with state and federal law.
  • Have a family member or representative of your choice and your own physician notified promptly of your admission to Griffin Hospital.
  • Have personal privacy.
  • Receive care in a safe setting.
  • Be free from all forms of abuse or harassment.
  • Expect confidentiality of your clinical records and to have a copy of Griffin Hospital’s Notice of Privacy Practices.
  • Access information contained in your medical record within a reasonable time.
  • Be free from restraints (physical or pharmacological) and seclusion of any form that are not medically necessary or are used as a means of coercion, discipline, convenience, or retaliation of staff.
  • Have your cultural, psycho-social, spiritual, and personal values, beliefs, and preferences respected.
  • Receive pastoral and spiritual services according to your request.
  • Express your concerns about patient care and safety by contacting your nurse or any hospital employee. You may also contact the Office of Patient Safety and Care Improvement by calling (203) 732-7121 or by writing to: Griffin Hospital, c/o Office of Patient Safety and Care Improvement, 130 Division Street, Derby, CT 06418.
  • File a grievance about the care you received and have it addressed in a timely, reasonable and consistent manner.
  • You have the right to contact any of the following organizations for further assistance:
    • The Joint Commission (the accrediting body for hospitals) at 1-800-994-6610 or
    • The State of Connecticut Department of Health at 410 Capitol Ave. MS# 12 HSR, Hartford, CT 06134-0308, or by calling (860) 509-7400 or (860) 509-7191 (TDD).
    • Livanta (for Medicare/ Medicaid beneficiaries’ concerns about quality of care or coverage decisions)
      By phone: Toll-free at 1-866-815-5440 (TTY 1-866-868-2289)
      By mail: BFCC-QIO Program, Area 1 9090 Junction Drive, Suite 10 Annapolis Junction, MD 20701

As a patient of Griffin Hospital, it is your responsibility to:

  • Inform the staff if you have brought medications to the hospital with you and answer any questions about the medications openly and honestly.
  • Give information about your past health history, insurance, and social security number.
  • Observe hospital regulations, such as those regarding smoking, visiting hours, and schedules for admission and discharge.
  • Be on time for appointments and if they must be canceled or postponed, notify the hospital promptly.
  • Safeguard any valuables you may keep at your bedside.

Patient Privacy



Your information. Your rights. Our responsibilities.

This notice describes how medical information about you may be used and disclosed and how you can get access to this information. Please review it carefully.

Your Rights

You have the right to:

  • Get a copy of your paper or electronic medical record
  • Correct your paper or electronic medical record
  • Request confidential communication
  • Ask us to limit the information we share
  • Get a copy of this privacy notice
  • Choose someone to act for you
  • File a complaint if you believe your privacy rights have been violated

Your Choices

You have some choices in the way that we use and share information as we:

  • Tell family and friends about your condition
  • Provide disaster relief
  • Include you in a hospital directory
  • Provide mental health care
  • Market our services and sell your information
  • Raise funds

Our Uses and Disclosures

We may use and share your information as we:

  • Treat you
  • Run our organization
  • Bill for your services
  • Help with public health and safety issues
  • Do research
  • Comply with the law
  • Respond to organ and tissue donation requests
  • Work with a medical examiner or funeral director
  • Address workers’ compensation, law enforcement, and government requests
  • Respond to lawsuits and legal actions

When it comes to your health information, you have certain rights. This section explains your rights and some of our responsibilities to help you.

Get an electronic or paper copy of your medical record

  • You can ask to see or get an electronic or paper copy of your medical record and other health information we have about you. Ask us how to do this.
  • We will provide a copy or a summary of your health information, usually within 30 days of your request. We may charge a reasonable, cost-based fee.

Ask us to correct your medical record

  • You can ask us to correct health information about you that you think is incorrect or incomplete. Ask us how to do this.
  • We may say “no” to your request, but we will tell you why in writing within 60 days.

Request confidential communications

  • You can ask us to contact you in a specific way (for example, home or office phone) or to send mail to a different address.

Ask us to limit what we use or share

  • You can ask us not to use or share certain health information for treatment, payment, or our operations. We are not required to agree to your request, and we may say “no” if it would affect your care.
  • If you pay for a service or health care item out-of-pocket in full, you can ask us not to share that information for the purpose of payment or our operations with your health insurer. We will say “yes” unless a law requires us to share that information.

Get a copy of this privacy notice

  • You can ask for a paper copy of this notice at any time, even if you have agreed to receive the notice electronically. We will provide you with a paper copy promptly.

Choose someone to act for you

  • If you have given someone medical power of attorney or if someone is your legal guardian, that person can exercise your rights and make choices about your health information.
  • We will make sure the person has this authority and can act for you before we take any action.

File a complaint

If you believe your privacy rights have been violated, you may file a complaint with the hospital by contacting:

  • Griffin Hospital, Privacy Officer (203) 732-7506
  • Griffin Hospital, Office of Patient Safety and Care Improvement  (203) 732- 7121
  • Griffin Hospital, AlertLine, 1-800-932-5378.

All complaints must be submitted in writing unless called in to AlertLine.  You may also file a complaint with the Secretary of Department of Health and Human Services, Office of Civil Rights, 200 Independence Ave, SW, Humphrey Building, Mail Stop Room 506F, Washington, DC  20201.

You will not be penalized for filing a complaint.

Your Choices

For certain health information, you can tell us your choices about what we share.

If you have a clear preference for how we share your information in the situations described below, talk to us. Tell us what you want us to do, and we will follow your instructions.

In these cases, you have both the right and choice to tell us to:

  • Share information with your family, close friends, or others involved in your care
  • Share information in a disaster relief situation
  • Include your information in a hospital directory

If you are not able to tell us your preference, for example if you are unconscious, we may go ahead and share your information if we believe it is in your best interest. We may also share your information when needed to lessen a serious and imminent threat to health or safety.

In these cases, we never share your information unless you give us written permission:

  • Marketing purposes
  • Sale of your information
  • Most sharing of psychotherapy notes

In the case of fundraising:

  • We may contact you for fundraising efforts, but you can tell us not to contact you again.

If you do not wish to have the hospital contact you for fundraising or marketing, you must notify:

Griffin Hospital Development Fund

130 Division Street

Derby, CT 06418

Our Uses and Disclosures

How do we typically use or share your health information?

We typically use or share your health information in the following ways:

Treat you

We can use your health information and share it with other professionals who are treating you.

Example: A doctor treating you for an injury asks another doctor about your overall health condition.

Run our organization

We can use and share your health information to run our practice, improve your care, and contact you when necessary.

Example: We use health information about you to manage your treatment and services.

Bill for your services

We can use and share your health information to bill and get payment from health plans or other entities.

Restriction of Release of Medical Information for Self-Payment Services.

You have the right to request a restriction of the release of your medical information for a particular date(s) of service. The restriction prohibits Griffin Hospital from forwarding medical information relating to the service(s) to your health insurance company. You must make the request and pay for the services in full before they are rendered.

How else can we use or share your health information?

We are allowed or required to share your information in other ways – usually in ways that contribute to the public good, such as public health and research. We have to meet many conditions in the law before we can share your information for these purposes.

Help with public health and safety issues

We can share health information about you for certain situations such as:

  • Preventing disease
  • Helping with product recalls
  • Reporting adverse reactions to medications
  • Reporting suspected abuse, neglect, or domestic violence
  • Preventing or reducing a serious threat to anyone’s health or safety

Hospital Directory

We may include certain limited information about you in the hospital directory while you are a patient at the hospital.  This information may include your name, location in the hospital, your general condition (e.g., fair, stable, etc.) and your religious affiliation.  The directory information, except for your religious affiliation, may also be released to people who ask for you by name. Your religious affiliation may be given to a member of the clergy, such as a priest or rabbi, even if they do not ask for you by name.  This is so your family, friends, and clergy can visit you in the hospital and generally know how you are doing.

Do research

We can use or share your information for health research.

Comply with the law

We will share information about you if state or federal laws require it, including with the Department of Health and Human Services if it wants to see that we are complying with federal privacy law.

Respond to organ and tissue donation requests

We can share health information about you with organ procurement organizations.

Work with a medical examiner or funeral director

We can share health information with a coroner, medical examiner, or funeral director when an individual dies.

Respond to lawsuits and legal actions

We can share health information about you in response to a court or administrative order, or in response to a subpoena.

Our responsibilities

  • We are required by law to maintain the privacy and security of your protected health information.
  • We will let you know promptly if a breach occurs that may have compromised the privacy or security of your information.
  • We must follow the duties and privacy practices described in this notice and give you a copy of it.
  • We will not use or share your information other than as described here unless you tell us we can in writing. If you tell us we can, you may change your mind at any time. Let us know in writing if you change your mind.

Questions about this Notice please contact:

Griffin Hospital

Attention: Privacy Officer

130 Division Street

Derby, CT 06418

You may also call one of the phone numbers listed on page one.

Changes to the terms of this Notice

We can change the terms of this notice, and the changes will apply to all information we have about you. The new notice will be available upon request, on our web site, and we will mail a copy to you.

For more information regarding the Notice of Privacy Practices, please visit:

Effective Date: September 23, 2013

View "Notice of Privacy Practices:  Your Information. Your Rights. Our Responsibilities - updated 9/2013 (pdf)


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