Patient Letters

We regularly receive letters from former patients, their families, and friends describing their experience and the care received at Griffin Hospital. We look forward to these letters and the stories they tell about our how our employees, physicians and volunteers made their experience at Griffin unique and more humanistic. Where possible we share these letters with all of our staff and above all, with those mentioned.

The letters capture the essence and compassion of the personalized patient-centered care we provide and further reinforce and remind us that we are an organization whose main goal is to heal people and to provide comfort to family members and friends.

The following are some of the letters received in the past six months. The names of the senders have been removed for privacy reasons.

---

9/21/2008

Dear Folks,

I'm writing this from room 182 in your hospital. This is my second stay here which is quite unusual because I'm traveling and live in the Plattsburgh, NY area which is just South of Montreal, Que.

I have to tell you that this facility is the very best I've ever been in. The staff, from the cleaners to the Supervisors are wonderfully dedicated, talented people and their attitude towards their patients is an example that can be learned by other facilities claiming to be "homey and friendly." They can't hold a candle to your staff.

The ER staff were pros, the transportation guy up to the room watched for all the bumps, and it just goes on and on. The meals are carefully prepared, the veggies are still crisp, the cold foods are cold and the hot foods are hot and NOT overcooked to a dry mass of who knows what.

I hope you never see me again - hahahaha, but if I do have to return, I know in my heart that I'll receive the best care and treatment. I have to tell you that I'm quite hard to impress, but you guys make it so easy to just relax and know you're on the minds and hearts of the staff.

Warm regards,
B. W.
Dannemora, NY

---

1/19/2008

Dear Mr. Charmel,

I am a Physician Assistant employed by Griffin Hospital to provide neonatal coverage for high risk deliveries in the childbirth center. I was called into the hospital on January 13, 2007 to attend an unscheduled Caesarian section for an infant with fetal distress. This infant required resuscitation in the delivery room including ventilation and chest compressions. While ventilatory support is a common occurrence, chest compressions are not. I had the pleasure of working with a skilled team of professionals who recognized the immediate need for the institution of chest compressions in this infant whild I was attending to the airway and ventilation. The competence of the nursing staff was excellent, specifically Susan McCullough, who was the nurse assisting with the resuscitation of this infant. I would also like to commend Dr. Rock, from anesthesiology, who assisted with the care of this infant.

I have been employed with Griffin in the above capacity for a few years, and have been calledin to help at deliveries on a number of instances. All of my experiences at Griffin Hospital have been very positive, with nursing and physician staff that is very dedicated and competent. It is a pleasure to work in such an environment.

Sincerely yours,

Sharon Smith, PA-C

---

1/18/2008

Dear Mr. Charmel:

My mother and I moved to Oxford about two years ago. In making that move, we obviously were concerned about the services that the Valley would provide. We knew of Griffin Hospital because my father had been raised in Ansonia and his business was in Derby. For many years when his family needed medical care, Griffin Hospital was available. It was a small hospital with limited facilities. Oh, how it has changed - for the better! My mother has unfortunately had some serious medical issues in the last year and a half and her doctor of course uses the hospital. She is presently in critical condition, but we wanted to let you know that we are so pleased with the care and services Griffin provides.

One of the services that brings this letter to you is to commend Mr. Kerry Gold, Assistant Dining Services Director, and Mr. Rory Proctor on the individualized care and service they have provided for her. We keep kosher and it isn't always easy to stay within those boundaries in this kind of situation. They have hand designed her meals according to her wishes and needs. Their time and efforts are deeply appreciated. The food has been outstanding! It is so important to have meals that are appealing when one is ill. These gentlemen are certainly a great asset to Griffin Hospital. We can really understand why Griffin now enjoys such an excellent repuation.

Sincerely,

E. & C. J.
Oxford

---

To View More - Open our Patient Letters Book for Employees (PDF file size 2.8 MB)
Need Adobe Acrobat?