Griffin Hospital, of Derby, recently honored more than
700 employees and physicians who reached service milestones of 5 years and more
and announced the employee and department of the year award winners at its 47th
Annual Service Awards Dinner at Aria in Prospect.
Accountable Care Organization (ACO) Coordinator
Elizabeth Laden, of Orange, was
named Griffin Hospital’s 2017 Employee of the Year, and the hospital’s Surgical
Services Department was named the 2017 Department of the Year.
At a “High School Yearbook” inspired celebration, Griffin
Hospital CEO and President Patrick Charmel personally presented gifts of
appreciation to longtime employees and announced the winners.
The celebration is held each May during National
Hospital Week to recognize employees and physicians for years of service and
for outstanding performance.
Laden began her career at Griffin Hospital in 2005 as
part of the Emergency Department, and assumed the newly created position of ACO
Coordinator in the Case Management Department in 2014. In this role, she
provides follow up assistance to patients who have visited the ED, ensuring
that they understand their discharge instructions, have follow up appointments
with their community physicians and have filled their prescriptions.
As a result of these efforts, Laden has been able to
reduce avoidable ED visits for Griffin’s ACO patient population by 32%. She is
a key member of multiple hospital committees, including preferred provider meetings
with area skilled nursing facilities, home care, and physical therapy partners.
Laden is also currently participating in Griffin’s
Healthcare Leadership Academy program, and in the hospital’s Medical Spanish
program to better communicate with her Spanish speaking clients.
The hospital's Employee of the Year selection comes
from its monthly I Take It Personally (ITIP) program where employees are
nominated by their colleagues for outstanding work. Each month, one employee is
selected from the hospital’s four service divisions - Ancillary, Nursing,
Service and Support - for his or her efforts to improve patient satisfaction
and promote Griffin Hospital’s commitment to patient-centered care. Of these
employees, four are selected as finalists for the honor of “Employee of the
Year.” In addition to Laden, Kyle Finnucan, of the Distribution Department,
Dike Miller, RN, and Tracy Volpe, RN, of The Center for Cancer Care at Griffin
Hospital, were finalists for the top honor.
Services Named Departments of the Year
Griffin Hospital’s Surgical Services Department was honored
with Department of the Year for effectively maintaining excellent service
during renovation projects, significantly improving patient safety and meeting
ambitious financial goals for the year.
The department’s Short Term Surgery staff seamlessly
transitioned to a temporary location in the hospital during construction of the
new Ambulatory Surgical Suite, including creating a new unit, redesigning
workflow, and collaborating with Interventional Radiology caregivers to
minimize impact on start times, turnover times or inconvenience to patients,
their families and surgeons.
Surgical Services has reported no Surgical Care
Improvement Project infections in more than 2 years, and has significantly decreased
sharps injuries and sterilization errors. The department achieved its goal of 75
percent on-time starts and surpassed savings goal. Surgical Services also increased
hip replacement surgeries by 451 percent, knee replacement surgeries by 165
percent, and increased overall surgical volume by 19 percent. The Department of
the Year is selected from the four hospital departments selected as “Department
of the Quarter” by the ITIP program. In addition to Surgical Services,
Department of the Quarter winners were Planetree Programs & Services,
Business Services and The Center for Cancer Care at Griffin Hospital.