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20 Exemplary Healthcare Organizations in 7 Countries Honored for Excellence in Person-centered Care

By Christian Meagher on 11/19/2019

Twenty healthcare organizations from around the world were awarded last week with the prestigious Person-Centered Care Certification®. Established by Planetree International, of Derby, CT, the Certification is an international standard for quality in healthcare as defined by patients and family caregivers. These distinguished organizations have each re-designed standard care delivery practices to emphasize compassion, partnership, access and inclusion as critical elements of healthcare quality and safety.

The awards were presented at the International Conference on Person-Centered Care, held last week in Orlando, Florida. Among the 2019 awardees were the first ever healthcare organizations in Ireland, Turkey and the United Arab Emirates to achieve Gold-level Certification, as well as The Johns Hopkins Hospital, the largest academic medical center in the world to earn Person-Centered Care Certification.

“These organizations that have achieved Certification for excellence in person-centered care are living examples of what is possible in healthcare,” said Planetree International President Susan Frampton. “Through their relentless commitment to listening to the voices of patients and families and partnering with staff, they are re-focusing how we evaluate quality to include the human experience of care and caregiving. These organizations are role models of compassion, quality and partnership in action.”

Organizations that score 90% or above against the Certification standards are awarded Gold Certification for Excellence in Person-Centered Care. There are currently 112 Gold certified sites worldwide. Among them are the following organizations awarded Gold Certification this year:

  • Adventist Health Howard Memorial, a 25-bed critical access hospital in Willits, California. Part of Adventist Health, a faith-based integrated health system. (Previously Bronze Certified in 2014)
  • Anadolu Medical Center, a 201-bed hospital in Turkey. An affiliate of Johns Hopkins International and the only Person-Centered Care Certified hospital in Turkey. Has also been recognized with Joint Commission International accreditation, and certifications from the European Medical Oncology Association and ISO. (Previously Bronze Certified in 2017)
  • Columbia Memorial Hospital, a 25-bed level IV trauma center and critical access hospital in Astoria, Oregon. The hospital is one of only five remaining independent hospitals in the state of Oregon and, currently, the only Planetree Gold Certified hospital in the state. (Previously Gold Certified in 2013 and 2016)
  • De Zoute Viever, a small-scale long-term care community in the Netherlands that provides assisted living and nursing home care for individuals with dementia and chronic physical complaints. A unique feature at the center is the “learning ward,” which is managed by students.
  • Deer Lodge Medical Center, a 16-bed critical access hospital in Deer Lodge, Montana. The only Person-Centered Care Certified hospital in Montana (Previously Bronze Certified in 2016)
  • GGzE Eindhoven, provides behavioral healthcare for more than 13,000 clients in the Netherlands. Currently the only Planetree Certified behavioral health system in the Netherlands (Previously Gold Certified in 2014)
  • Gracie Square Hospital, a 133-bed behavioral health hospital in New York City. Part of the New York Presbyterian Regional Hospital Network.
  • Hermitage Medical Clinic, a 112 bed private hospital in West Dublin. Has also been recognized with Joint Commission International accreditation. It is the first and only healthcare organization in Ireland to have achieved Person-Centered Care Certification.
  • The Johns Hopkins Hospital, a 1,162 bed academic medical center in Baltimore, Maryland. Ranked by U.S. News and World Report as #3 on its listing of top hospitals in the United States, JHH is the largest hospital ever to achieve Person-Centered Care Certification, and the only certified hospital in Maryland. The hospital has been recognized four times for nursing excellence through the Magnet Recognition Program and was named one of America’s Best Hospitals for clinical excellence by Healthgrades.
  • Loch Lomond Villa, a 190-bed long-term care community in New Brunswick, Canada. Accredited with Exemplary Standing by Accreditation Canada. (Previously Gold Certified in 2016)
  • Nashwaak Villa, a long-term care community that is home to 30 residents in New Brunswick, Canada.
  • Northern Westchester Hospital, a 233-bed hospital in Mt. Kisco, New York. Part of the Northwell Health System, and the only organization to earn the Person-Centered Care Certification five times. The hospital has also earned Magnet recognition for nursing excellence and was named by U.S. News and World Report as one of the top hospitals in the New York Metro area. (Previously Gold Certified in 2007, 2010, 2013 and 2016)
  • Saudi German Hospital Dubai, a 300-bed tertiary hospital in Dubai. Accredited by JCI, CAP and ISO, and named the Most Trusted Healthcare Brand by Global Brands Magazine. Part of the Saudi German Hospital system, the largest private hospital group in the Middle East and North Africa (MENA). The first and only certified hospital in the United Arab Emirates.
  • Sevagram, a large healthcare system in the Netherlands consisting of 16 long-term care sites, one rehabilitation center, two hospices, home care and day care. Previously, individual sites within the system have earned Gold Certification, but this past year, the system was recognized as a whole.
  • Sharp Grossmont Hospital, a 524-bed hospital and behavioral health community in La Mesa, California. Has also been awarded Magnet designation for excellence in nursing practices and quality care.
  • Sharp Memorial Hospital, a 656-bed hospital in San Diego, California. Has also been awarded Magnet designation for nursing excellence and received an A grade for patient safety from the Leapfrog Group. (Previously Gold Certified in 2012 and 2015). Sharp Memorial and Sharp Grossmont (above) are two of four hospitals in the Sharp HealthCare system to be Gold Certified for excellence in person-centered care, making Sharp Healthcare the only system worldwide to have all of its acute care hospitals Gold certified.
  • Zorggroep Almere, a system of health centers, residential care centers and a rehabilitation center in the Netherlands. One of the first adopters of the Planetree model of person-centered care in the Netherlands more than ten years ago. Five sites within the system have been awarded Gold Certification.

Silver and Bronze Certification are awarded to sites based on progress achieved as they work toward the Gold standard in person-centered care. There are currently eight Silver Certified healthcare organizations and 41 Bronze Certified care centers. Here is the list of organizations awarded with Silver Certification in 2019:

  • Associação De Assistência A Criança Deficiente (AACD), a rehabilitation hospital in São Paulo, Brazil
  • Bayhealth Medical Center, a two-hospital, 434-bed health system in Delaware. (Previously Bronze Certified in 2015)
  • Silvercrest Center for Nursing and Rehabilitation, a 320-bed inpatient and outpatient rehabilitation center and long-term care community in New York. Part of the NewYork Presbyterian Regional Hospital Network

Since 2007, the Person-Centered Care Certification standards have served as guideposts used by healthcare organizations around the world to measure progress and align their improvement efforts with patient and family-defined priorities. These include care delivered with compassion, a non-restrictive approach to visitation, access to personal health information to help them make informed healthcare decisions, and having things consistently explained to them in a way they can understand.

For more information on Planetree’s Person-Centered Certification Program, including a listing of all Person-Centered Care Certified healthcare centers, visit planetree.org.

About Planetree

Started by a patient in 1978, Planetree International is a global leader in person-centered care. To date, Planetree has partnered with more than 800 healthcare organizations across the continuum of care in 29 countries to implement person-centered quality improvement approaches.