Culture and Customer Service Standards
When you join Griffin Hospital, you are entering an organization that is both a Planetree Designated Hospital and a High Reliability Organization. Below are our Customer Service Standards that help our organization meet and exceed any goals that are set for us.
Seek to exceed our customers’ expectations by providing high quality service with care, compassion, and courtesy.
Professional dress and demeanor build customers’ confidence in us.
Take the initiative to obtain or provide prompt, accurate, and complete information.
Ensure the comfort of our patients ad their families.
Commitment to Co-Workers
Treat one another with respect, honesty, and courtesy.
Keep people informed. Explain what you are doing and what they can expect in terms they will understand.
Respect and protect others’ right to privacy and confidentiality.
Share responsibility for ensuring a safe environment.
Take pride in our organization as if you own it!