A fundamental belief at Griffin is that to provide an exceptional patient experience every employee is considered a caregiver. The hospital also believes that a patient's HCAHPS overall rating is based on the total hospital experience and includes the many unique aspects of the Planetree person-centered care model. This unique Planetree experience includes amenity services such as: volunteers baking muffins and cookies in residential kitchens on patient units; gentle hand rubs provided to patients; live entertainment, including musicians and artists on nursing units; and the hospital's therapy dog visitation program.
Griffin continues to dedicate its efforts at the department level and through interdisciplinary groups to create an exceptional patient experience. The hospital appreciates the feedback it receives from its patients and visitors, which it uses to further improve its care processes. If you would like to provide feedback on your Griffin Hospital experience please email us.